Brand Ambassador


Jacksonville, FL


Part Time


Job title: Brand Ambassador


Summary/objective: The Brand Ambassador’s position is a highly visible, high energy position geared towards providing our guest with a “Five Star” service experience in a fast casual environment. The Brand Ambassador’s main focus is to be a top representative of the brand, providing the best in heartfelt service while serving the heartiest and most flavorful food in the industry. Our goal is not to be like the other guy’s, but to exceed the guest’s service expectation and “wow” them on each and every visit.

In addition to being able to provide the highest level of guest service. The Ambassador should also demonstrate the abilities to increase guest loyalty and guest frequency as well as assist in building sales and increased traffic flow through our restaurants.

Essential functions:


  • Ability to provide a “wow” factor experience for all guests during their visit. This would include opening doors, enthusiastic and sincere greetings as well as offering menu tours to new guests about our signature subs and 100+ Freestyle drink options.
  • Must be well versed in ALL Things Firehouse to include: Our Story, What year we opened, PSF history including the fact that over 24M has been donated to over 2700 departments. 2M in Florida with over 1M in Jacksonville alone.
  • Is very up to date on knowing the number of restaurants we have in our system, what states and countries they’re in. As well as where they are located here in Jax.
  • Able to communicate effectively with guests and handle questions and concerns in a professional manner on the spot.
  • Thank the guests sincerely for their business.
  • Participates in all Firehouse Subs Public Safety Foundation fundraising initiatives. Has full knowledge of the program and is able to educate the guest on how it works.
  • Maintains and keeps a well-organized and sanitary work environment while providing an exceptional service experience.
  • Able and willing to complete other restaurant functions such as assisting with pick up orders, cleaning, per management direction, or any other duties assigned by the general manager.
  • Maintains a safe work environment, adhering to all established food and safety guidelines.
  • Performs other job related duties as may be assigned or required.


  • Able to work in a fast-paced environment.
  • High level of energy with an outgoing personality.
  • Loves to smile and enjoys talking to people.
  • Team player.
  • Maintains a professional image and attitude at all times.
  • Intuitive to guest needs and demonstrates great listening skills.
  • Excellent menu and product knowledge


Competency:—knowledge, skills and abilities.

  • Guest focused
  • Problem solving skills
  • Takes Initiative
  • Ability to multitask
  • Organization skills
  • Interpersonal skills

Supervisory responsibilities: No direct reports.

Work environment:

  • Will be indoor in a restaurant environment.

Physical demands:

  • Able to work on their feet for up to 13 hours at a time.
  • Able to lift up to 50 lbs.

Position type and expected hours of work: Part Time, shifts from 11am-4pm or 4pm-close on all days of the week including weekends.

Required education and experience:

  • High school diploma or equivalent.
  • Front of the house hospitality experience.

Additional eligibility qualifications:

  • None.

Other duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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